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At Gusto, we work hard, we laugh hard, and we innovate nonstop. You will have the opportunity to work side-by-side with talented professionals and industry visionaries. The Company offers a competitive salary and comprehensive employee benefits including medical/dental/vision insurance and Metro fare allowance. Are you ready to take your career to the next level? If so, apply now!

Sales Account Executive

Bethesda, Maryland

The Account Executive is responsible for identifying, developing and closing new business opportunities, while also nurturing customer contacts for the purpose of maintaining the customer relationship and driving referral business. This position requires someone who is confident, tenacious, highly organized, comfortable speaking and presenting to prospective clients, and prepared to be on a highly driven sales team. This is an exciting opportunity for someone looking for a high velocity career path with a dynamic and innovative company.

GUSTO will provide a balanced environment with fair practices and neverending opportunity. Applicant will have the ability to interact with company executves on a day-to-day basis and will be able to impact Sales practices and direction from day 1. GUSTO operates a diverse, fun and extremely challenging work environment where engaging discussions and challenging the status quo are ingrained in the DNA of the company.

Duties and Responsibilities:

  • Sell products and services to an assigned client list of multi-unit restaurant operators
  • Understand and present GUSTO product offerings and competitive advantages
  • Identify new business opportunities by creating and implementing targeted campaigns
  • Develop account penetration strategies and close business
  • Develop thorough understanding of each account's industry and business
  • Create and maintain accounts in SalesForce (CRM system) and log and track all activity
  • Sell products via Remote Conference Tools, Telephone and In-person presentations
  • Live and promote GUSTO values, brand, and mission
  • Travel: Up To 25%, for Customer Presentations and Meetings
  • All other duties as assigned
  • College degree or equivalent experience
  • 2 or more years' experience positioning, selling and/or implementing complex technology and/or software solutions
  • Experience selling to Corporate Level customers of multi-unit operations
  • Experience selling technology and/or software in a SaaS model preferred
  • Positive attitude and professional demeanor
  • Excellent written & verbal communication
  • Highly organized with strong time management skills
  • Strong performance under pressure with direct accountability and operating with a sense of urgency
  • Ability to work in fast paced, changing environment with minimal direction

The Company offers a competitive salary and comprehensive employee benefits including medical/dental/vision insurance, stock options, and Metro fare allowance.

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Gusto Project Implementation Specialist

Bethesda, Maryland
Key Responsibilities:

  • Manage and coordinate the install and launch process of Gusto POS, beginning with initial customer greeting through the install and launch of Gusto POS
  • Prompt and accurate correspondence with customers and partners via phone, email, and in person if necessary
  • Assist customers with configuration of menus, employees, store settings and other details to ensure their Gusto system is optimized for their specific needs and location
  • Assist customers with periodic hardware and software updates
  • Provide "go live" support and training
  • Assist with demos and troubleshooting and provide clear communication for resolving POS questions
  • Assist customers with basic network questions
  • Ensure that customers are satisfied with Gusto POS by taking a proactive approach to managing customer expectations
  • Detail oriented and organized; capable of managing multiple projects simultaneously
  • Excellent communication skills and ability to build a rapport with customers
  • Punctual and efficient with flexibility in scheduling if necessary
  • Ability to assess, understand, and solve customer problems
  • Ability to work independently under tight deadlines
  • Willingness to travel, up to 50%, to customer sites for installation and training of Gusto POS.
  • Must be able to meet physical demands of position including standing, bending, twisting, repetitive motion and lifting between 10-40 lbs. (POS equipment)
  • Computer knowledge and skills including Microsoft Office, Windows 10 and basic networking
  • Ability to work full time from our Bethesda, MD head office; must be located within commuting distance
  • Exudes optimism and commitment to our mission of providing the most reliable technology hub for restaurateurs
  • College degree or equivalent experience
  • 2 or more years' experience implementing or managing complex technology and/or software solutions
Preferred but not required:
  • Knowledge of point of sale system design, installation, configuration, operations, and maintenance.
  • Experience in the hospitality industry deploying, troubleshooting, using, or maintaining POS systems.

The Company offers a competitive salary and comprehensive employee benefits including medical/dental/vision insurance, stock options, and Metro fare allowance.

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Sales Development Representative (SDR)

The Sales Development Representative (SDR) will generate new business opportunities by following proven processes to prospect into business accounts. You'll learn how to identify and research lists of companies to target, and how to develop email and telephone campaigns to generate new business opportunities.

The SDR will conduct high-level conversations with senior executives about their business, their marketing issues and their operations. The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the sales organization, and the compensation package includes an uncapped commission structure.

Key Responsibilities:
  • Learn and execute proven processes to generate new sales opportunities
  • Strategize with top-producing sales executives and managers
  • Map prospective accounts around organizational structure, people and existing technology
  • Engage executives in targeted prospect accounts
  • Orchestrate discussions with senior execs around their business needs
  • Manage and maintain a pipeline of interested prospects
  • Leverage CRM tools to prospect into specific geographic territories and sectors
  • A commanding desire to learn and succeed in tech sales
  • 2+ years sales or related market/business experience
  • Experience in Business to Business lead generation and sales is desired
  • Candidates should have one of the following: software/SaaS experience, sales experience or other related business experience
  • experience a plus
  • The ability to write succinct, crisp emails and a great phone manner
  • Knowledge of Restaurant Operations a plus
Behavioral Requirements:
  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial
  • You are street smart

The Company offers a competitive salary and comprehensive employee benefits including medical/dental/vision insurance, stock options, and Metro fare allowance.

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Software Validation Engineer

Producing quality software does not happen by itself. Great software companies have great teams and great processes to produce the best quality software. We are a growing Product team in need of more people to help us validate the quality of our software before it reaches the hands of our customers. The best candidates for this role will have the following skills and personality traits:

  • A strong "engineering mindset". Able to break down problems into smaller pieces and come up with efficient solutions for validating that software correctly implements the original intent
  • Detail-oriented, helping define and document testable "use cases" appropriate for each product feature developed by the Product team
  • Prefer a college degree in an engineering discipline
  • Great communication skills, requires working very closely with computer software developers to specify tests needed to fully validate a feature
  • Process-oriented, able to contribute to refining overall process for greatest efficiency
  • Experience with automated test tools, or writing test scripts, or, ideally, writing code to test code is a bonus, but not required

This can be a full time or part time employment opportunity with preference for at least 20 hours per week. Some flexibility to work in-office and out of office (home, etc.) is afforded. Contact us if this sounds like a career opportunity you may be interested in.

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